I love it when I see happy faces in our office. It means something’s going right! Especially with Kimberly and our newest team member, Rachel Zake. She’s here to do Account Services. That makes Kimberly happy, because she has more help with clients. And our clients are going to be happier because Rachel is going to be dedicated to helping them and making sure their projects stay on strategy and on track.
I’ve been asked a few times already about the new roles Kimberly and Rachel are assuming. It’s pretty simple, actually.
Rachel is here to communicate with, understand, and serve our clients, to make sure our creative team understands exactly what our clients want, and to see that the work remains on track in terms of goals, strategy and scope.
Kimberly is now free to focus more on project management within our creative team, working out budgets and timelines, managing the endless details with strategic resources and production and things like that, and ensuring that the work stays on course and gets delivered on time.
The important thing is that, with Rachel and Kimberly, our client service will improve at every level. Which should make for more of those happy faces that I love!