Happy New Faces! And Roles!

By Kelly Farrell | January 29, 2015

I love it when I see happy faces in our office. It means something’s going right! Especially with Kimberly and our newest team member, Rachel Zake. She’s here to do Account Services. That makes Kimberly happy, because she has more help with clients. And our clients are going to be happier because Rachel is going to be dedicated to helping them and making sure their projects stay on strategy and on track.

I’ve been asked a few times already about the new roles Kimberly and Rachel are assuming. It’s pretty simple, actually.

Rachel is here to communicate with, understand, and serve our clients, to make sure our creative team understands exactly what our clients want, and to see that the work remains on track in terms of goals, strategy and scope.

Kimberly is now free to focus more on project management within our creative team, working out budgets and timelines, managing the endless details with strategic resources and production and things like that, and ensuring that the work stays on course and gets delivered on time.

The important thing is that, with Rachel and Kimberly, our client service will improve at every level. Which should make for more of those happy faces that I love!

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Author

Kelly Farrell

Kelly has a unique talent for uncovering what's special about her clients. It’s her specialty, and the heart of how designRoom approaches branding. Kelly learned design and branding while working in advertising as an Art Director, Designer, and Account Representative for several national/regional brands; Cellular One/Ohio, Northfield Park, National City Bank, and Mr. Hero. Her future, however, included a more passionate approach to the work and more direct engagement with her clients. In 1990 designRoom was born. One room. One designer. And lots of room to grow. Today, under Kelly’s leadership, designRoom is a national, award-winning branding and design firm. With her innate ability to see the right solution and her passion for helping clients reach their goals, Kelly is a fierce brand advocate for behavioral health organizations across the U.S. Her unique approach makes her a sought after national speaker on the importance of branding in behavioral health. Kelly focuses on how branding can unify an organization internally, amplify their unique market position, and help them move in a positive, sustainable direction.
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